Account Manager

Haiilo is a leading employee communications and engagement platform that empowers companies to foster a more connected, engaged, and aligned workforce. Our solutions enable businesses to streamline internal communications, enhance employee advocacy, and boost overall company culture. We make it easy for over 1000 organisations to share important information, measure engagement, and amplify employee voices.

In order to accelerate our growth and provide our customers with the best possible support for our advocacy product, we are looking for an experienced Account Manager to join our high-performing global Account Management team. 

In this role, you will be responsible for managing a mixed portfolio of around 40 accounts, with a primary focus on expansion and retention. You will play a key role in maintaining strong relationships with existing clients while identifying growth opportunities to increase revenue within the current accounts. 

It is your chance to enter an already grown and successful company while still being able to make an impact.

• Experience: At least 3 years SaaS account management experience, with a track record of exceeding sales targets and driving business growth with a focus on client retention

• Strong communication and listening skills: You’ll need to articulate complex ideas clearly and effectively to both clients and internal teams, ensuring alignment and shared goals

• Problem-solving abilities: A solutions-oriented mindset is key, as you’ll often be tasked with addressing client challenges and finding ways to optimise their experience with Haiilo

• Hunter mentality: A proactive, results-driven mindset with a passion for building new relationships. You thrive in a dynamic environment and are motivated by the challenge of developing new growth avenues 

• MEDDPIC Methodology Familiarity: An understanding of the MEDDPIC framework and its components (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, and Champion)

We encourage you to apply even if your profile does not yet meet all the requirements for the position. At Haiilo we support your personal development as well as your individuality, no matter what background you have.

• Account Management & Expansion :

  • Build and maintain long-term relationships with key stakeholders, your portfolio will contain a mix of high and tech touch accounts

  • Own regular Business Reviews with your Book of Business and lead the renewal process

  • Lead the full sales cycle from first discovery call to close

  • Identify and execute expansion opportunities, develop account plans to strategically retain, manage and grow each account

  • Collaborate with stakeholders from different regions (EMEA, US, APAC) and expand your book of business geographically

• Strategic Collaboration & Reporting:

  • Work closely with internal departments to ensure client satisfaction and to address any challenges promptly

  • Provide regular updates to leadership on account performance, expansion opportunities, and pipeline

  • Keep up-to-date with customer news, industry trends, competitors, and market conditions to identify new opportunities for growth

  • At the end of the day, our goal is to make our customers happy! They should experience an outstandingly comprehensive and convincing customer journey throughout their Haiilo time - for which you are responsible

At Haiilo, we’re all about making work feel more connected and meaningful. More than 3.5 million employees at companies like Salesforce, Rabobank, and Ritter Sport use our digital home for social intranet, communications, employee advocacy and insights to stay informed, engaged, and heard.