Customer Marketing Manager (Digital Success)

Job Description

We’re seeking a Digital-first Customer Success Manager who has experience of building and executive digital engagement strategies.

The opportunity:

Combing your Marketing and CS/ CX experience, you’ll join a growing, fast-paced tech company shaping the future of digital connectivity for large-enterprise brands. You’ll take ownership of digital engagement strategies, leveraging automation, AI, and data-driven insights to enhance the customer experience.

This is a tremendous opportunity to truly own the digital engagement strategy for a profitable technology scale-up.

What you’ll be doing:

• Develop and optimise digital-first customer success programs.
• Enhance onboarding, product adoption, and retention through automation.
• Create engaging content and self-service resources.
• Utilise HubSpot and marketing automation tools to drive customer engagement.
• Use AI and analytics to refine customer interactions.
• Collaborate with internal teams, including Marketing, Sales, and Product, to drive customer success initiatives.

What we’re looking for:

• Proven experience in Digital Customer Success, CX, or a related field – i.e. you’ve built a digital engagement strategy.
• Partner, Affiliate or Customer Marketing experience.
• Strong understanding of automation tools & CRM platforms.
• Experience with HubSpot and/or other customer engagement and marketing automation platforms.
• Data-driven mindset with a passion for optimising customer experiences.
• Comfortable working cross-functionally in a fast-paced environment.
• Experienced working for a technology scale-up.

Bonus point;

• Experience within Travel and/or Telecommunications.
• A background of working for a technology firm that’s built on a consumption/ MRR model.

What will really stand-out is experience of building and owning the strategy, not just executing! This is somewhat a standalone role initially and therefore you’ll need the skills and capability to drive this.

What’s in it for you?

• Remote-first opportunity.
• Salary of £60,000 + additional bonus
• Chance to own, influence and shape digital strategies in a growing tech business.
• Customer Success is evolving and this is the chance to be part of this.
• Work with a dynamic, collaborative, and forward-thinking team.