Customer Service Advisor

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

About the Role:

We currently have an exciting opportunity for a Customer Relationship Assistant to join our Leicester site.

This role is Full time at 40 hours per week. 6.30am - 3.00pm. 

We are looking for someone who’s organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.

• Managing and follow up on customer queries and questions.
• Supporting on an internal service inbox 
• Dealing with customer complaints and complaint resolution.
• Uploading Information into Customer Portals.
• Co-ordination and support Account Managers.
• Working closely with key stakeholders including local and regional management teams.
• Participate in and support continuous improvement projects/workstreams.
• Reactive renegotiation of accounts.

• Excellent communication skills both verbal and written.
• Excellent working knowledge of Microsoft Office, Including Advanced Excel Skills.
• Customer and solution focused.
• Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.

• 29 Days Holiday
• Employee Assistance Programme

• Salary of Circa £30,000.00 
• Supportive work environment with plenty of development opportunities 
• Holidays of 29 days including bank holidays