Customer Service Advisor - Spanish Speaking

What’s in it for you…

• Salary: £27,430 annual salary
• Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly
• Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
• Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
• Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
• Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.) 
• Start date: We'll kick things off with an induction group joining us on the 9th of June.

The role

Are you relentless, curious, and customer-obsessed? 

We're searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

Con la expansión internacional a la vuelta de la esquina, estamos buscando personas que hablen español con fluidez para apoyar nuestro crecimiento. Comenzarás ayudando a nuestros clientes en inglés y a finales de año, podrás ser parte de nuestro equipo europeo que apoyará a empresarios españoles. Es una oportunidad única para formar parte de nuestro equipo internacional en Bristol y estar al frente de esta emocionante expansión.

What you’ll do…

• You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.
• Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
• Deliver an excellent service across all channels. 
• You'll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products!
• Juggle various systems, both internal and external.
• Take on problems with a "Right First Time" attitude.
• Own challenges and see them through to the outcome.
• Help us get even better at what we do by sharing feedback and ideas for improvement. 

What you’ll bring…

• Fluency in both written and spoken English and Spanish languages.
• You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to grow with us!
• You’ll have a commitment to delivering outstanding service and prioritising customer satisfaction.
• An ability to excel at building relationships and communicating clearly.
• You have a proactive, can-do attitude and serious problem-solving skills.
• A comfort with wearing multiple hats and juggling tasks efficiently.
• The confidence to suggest improvements and constantly better what we do and how we do it.