Field Account Manager

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

📍 Location: Field-Based
🕒 Working Hours: 8:30–9:00 AM to 5:00–5:30 PM
💰 Salary: DOE plus £5,000 car allowance/Company Car

We’re looking for a proactive and driven Field Account Manager to become the trusted face of our business. In this role, you'll engage with a variety of SME clients (typically 10–30 employees), helping them maximise the value of our comprehensive portfolio through effective cross-selling and up-selling.

Our products and services include hosted telephony, broadband, managed internet, mobiles, managed IT, Microsoft licensing, and cybersecurity solutions.

You’ll typically spend four days a week out in the field visiting customers, with one day working from home. 
The majority of appointments will be pre-booked for you by our growing desk-based Customer Development team, allowing you to focus on driving revenue.

What You’ll Be Doing:

• Build strong, long-term relationships with customers through face-to-face meetings and consistent follow-up
• Provide pricing and complete paperwork on-site to streamline the sales cycle
• Understand customer needs through effective questioning and active listening
• Create and execute account development plans tailored to each client’s business objectives
• Present customised, value-driven proposals aligned with customer goals
• Collaborate with internal teams to deliver a seamless, end-to-end service
• Schedule and carry out proactive outbound communications, including arranging your own appointments where needed
• Drive product penetration through strategic cross-selling and up-selling
• Meet and exceed revenue targets while minimising churn
• Identify at-risk customers and flag them to the appropriate teams to support retention
• Keep customer records, contact details, and notes up to date in our CRM systems
• Maintain accurate decision-maker information and build rapport with key stakeholders
• Stay current with industry trends and continuously seek opportunities for personal and professional growth

Qualifications

• Recent experience in a sales role, ideally field-based
• Proven ability to work towards targets and KPIs
• Excellent verbal and written communication skills
• Ability to build trust and long-term relationships with clients
• Quick thinker with strong problem-solving skills
• Self-motivated and results-oriented
• Resilient, determined, and positive under pressure
• Eager to learn and open to feedback
• Strong organisational and workload management skills
• Collaborative team player
• Tech-savvy and comfortable using CRM systems
• Previous experience selling IT, telecoms, or related services is advantageous

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married

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