Group and Events Manager

Let your passion for discovery become a career. Explore, discover, share, and inspire at St. Pancras London

The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation.  Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary: 

As our Group & Events Manager at St. Pancras London, it is your responsibility to maximise all opportunities to sell conferences, functions, events and groups within both the corporate and social segments. Actively working to convert incoming leads and working with Sales & Marketing organisation to develop demand-generating initiatives. To act as one point of contact between the client and the hotel at all stages of the booking process from initial enquiry, contracting through to event co-ordination and billing. To communicate in an effective and timely manner all the clients specific requirements to all relevant departments. To lead and manage large-scale events. To ensure that company policies and legislation are adhered to specifically in the management of events.

Responsibilities: Here's what your journey with us entail

• Manages group room blocks and meeting space of assigned groups and/or events. 

• Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. 

• Proactively identifies operational challenges associated with his/her group & events and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. 

• Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information. 

• Uses Opera catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensure that information is correct, up to date and that databases are current. 

Ensures forecasted revenue is always up to date. 

• Ensures that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date. 

• Maintains an efficient and organised filing policy on all enquiries, options and confirmed bookings. 

• Follows all hotel and company policies and procedures. 

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. 

• Builds the unit’s top line revenue by focusing on the post-contractual sale of products and services. Maximizes revenue by up selling contracted products to group & event planners and attendees. Identifies additional revenue opportunities for the hotel based on the event/group profile. 

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. 

Qualifications:

• Minimum of 1 year of experience in a similar role
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels. 
• Passion for delivering excellence in customer service.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Bonus determined by personal and business performance.
• Private Medical Health coverage.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary Gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefit

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.