Hospitality & Events Manager

Serco: Leisure 

Hospitality and Events Manager - Bisham Abbey National Sports Centre

Permanent, Full Time (Monday - Sunday, 5 days on / 2 days off (flexed to business needs).

Up to £40,000 per annum + Corporate Benefits Package

Serco Leisure is committed to providing a safe, warm, clean, friendly, and fun environment for the local community at an affordable cost. Honesty, integrity, and a positive, can-do attitude are central to how we operate and are values we expect you to demonstrate in everything you do.

We are recruiting for an experienced Hospitality and Events Manager to lead all hospitality services at Bisham Abbey National Sports Centre. In this senior leadership role, you will be responsible for the strategic and day-to-day management of hospitality operations, including the café, kitchen, conferencing, and events. You will lead teams to deliver outstanding customer experiences while driving strong commercial performance, cost control, and full compliance with food safety, health & safety, and licensing standards.

You will work closely with internal teams and client stakeholders to ensure hospitality services support the wider objectives of our national sports and events venue.

Key responsibilities

• Leading hospitality and events operations, including weddings and conferences
• Managing event delivery from set-up to breakdown
• Leading, developing, and managing multi-disciplinary teams
• Driving excellent customer service and guest satisfaction
• Managing budgets, KPIs, and compliance standards

About you

• Proven food and beverage management experience
• Strong leadership, communication, and problem-solving skills
• Guest-focused with a commercial mindset
• Food Hygiene Level 3 (or willingness to achieve)
• Personal Alcohol Licence desirable

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Up to 6% employer matched pension contribution
• 25 days annual leave + Public Holidays
• All Leisure Benefits Employee Benefits (moreleisure.com)
• Free on site car parking 

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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