Inside Sales Executive

• London
• Hybrid

Job Description

A bit about the role:

We are seeking an experienced and highly motivated Inside Sales Executive to support our growth through our travel agent partners. This is an Integral role responsible for supporting the UK / EMEA trade team and our travel agent partners to build long term relationships, maximising sales opportunities and driving growth for HX within the UK and EMEA market. You will be responsibility for a wide range of activities supporting our travel agent partners to drive overall engagement. These will include promotions, social media coverage, event management and ship visits, front line incentives, co-op marketing, and training, to support improved revenue growth for HX through our travel agent partners. This is a unique opportunity to join the leading Expedition cruise brand in the UK.

Key Responsibilities:

·Day to day sales support for partner network

·Support design and execution of front line agent incentives and competitions

·Attend national consumer/trade shows, key agency meetings, consumer events, award nights and educational trips

·Work with agent partners to deliver accurate, on brand marketing campaigns

·Liaise with agent marketing teams on creative marketing approvals and pricing accuracy

·Management of distribution of commission / override contracts

·Upkeep of B2B portal information and Online travel training content

·Ownership of B2B social media channels

·Effective creation and delivery of B2B newsletters and comms to trade partners

·Efficiently order and manage sales merchandise and trade brochures

·Maintenance of Salesforce Travel agent database

·Effectively manage escalated agent booking queries

·Answer day to day calls, emails and communication from trade partners

·Co-ordinate the delivery of new campaign assets for wider team and key partners

·Professionally present and represent HX through training, webinars and events

·Attend national cruise shows, consumer events, award nights and host agency educational trips

·Work collaboratively across HX departments to drive optimal, efficient ways of working

·Support co-ordination of operational change communications

·Hybrid working including Home, UK Travel and UK head office Kings Cross

Performance Metrics:

·Monitor sales performance, marketing campaign effectiveness, and revenue metrics, providing regular reports, feedback and analysis to senior management.

·Utilize key performance indicators (KPIs) to track progress, identify areas for improvement, and implement corrective measures as necessary.

Stakeholder Collaboration:

• Work closely with wider team, senior leadership and other departments to align strategies and ensure cohesive guest service delivery.
• Build strong relationships with external partners and stakeholders to champion HX brand.
• Forge strong external relationships at all levels of travel agent partners