Key Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Key Account Manager

Location – UK, Homebased (occasional international travel required)

Full Time

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job Summary:

We are seeking a proactive and results-driven Sales Account Manager to focus on developing an existing portfolio of clients while driving growth through strategic initiatives. The role emphasizes maintaining strong client relationships, increasing penetration among homeworkers, reactivating dormant accounts, and building a robust pipeline of new clients and opportunities.

You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights. Working alongside our Strategic Account Managers, Sales Executives and other internal stakeholders to deliver on your targets, you will also have a good working knowledge of the industry and an eye towards acquisition.

This role is home-based, full-time, and requires a car for occasional travel.

Responsibilities:

• Analyze client performance to identify growth opportunities and exceed revenue targets.
• Drive acquisition of new clients and reactivation of dormant accounts.
• Build and maintain strong relationships with travel agent partners.
• Deliver webinars and campaigns to boost brand awareness and client engagement.
• Collaborate with internal teams to align sales strategies.
• Represent HBX Group at industry events and client meetings.
• Plan and manage your own schedule to meet client needs.
• Act as the main contact for assigned clients, ensuring satisfaction and retention.
• Monitor account performance to prevent churn and maximize profitability.
• Identify business gaps and generate new opportunities through product promotion and market expansion.

Skillset and Experience Required:

• Sales Experience: 3+ years in full-cycle sales, specializing in account management and business development.
• Industry Knowledge: Strong understanding of travel trade networks and homeworker models.
• Commercial Acumen: Proven ability to drive growth in TTV, margin, and room nights.
• Personal Traits: Ambitious, proactive, results-driven, and adaptable in fast-paced settings.
• Analytical: Data-oriented, tech-savvy, and KPI-focused.
• Independent: Self-motivated with high accountability.
• Creative Thinking: Skilled in developing innovative solutions and campaigns.
• Travel Flexibility: Car required; occasional domestic and international travel.
• Tools: Experience with CRM systems (Salesforce preferred).
• Languages: Fluent in English; additional languages a plus.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.