Property Sales Coordinator
Sheldon Bosley Knight Limited
Coventry, United Kingdom
Full-time
1 hour ago
Inside Sales
£30,000 - £30,000 GBP yearly
Details
We are looking for a highly organised, proactive and customer-focused Property Sales Coordinator to join our team.
This is a varied support role, providing essential administrative and customer service support across the property sales process. You will be the first point of contact for homeowners, applicants and members of the team, ensuring enquiries are handled efficiently and every customer receives a five-star level of service.
Key Responsibilities
- Manage incoming and outgoing calls, ensuring all enquiries are dealt with professionally and promptly.
- Respond to and manage email enquiries from homeowners, applicants and other customers.
- Provide day-to-day support to the wider team, helping to keep the office running efficiently.
- Handle requests and queries from homeowners and applicants, ensuring they receive clear and timely responses.
- Register new applicants and maintain accurate customer records.
- Identify and communicate relevant property matches to applicants based on their requirements.
- Deliver an exceptional five-star customer experience at every stage of the customer journey.
- Proactively encourage satisfied customers to leave Google reviews, helping to strengthen the company’s online reputation.
- Identify opportunities for conveyancing and mortgage referrals and ensure these are appropriately passed to the relevant team or partner.
- Provide administrative and operational support to the sales team as required.
- Provide occasional Saturday cover, particularly during periods of annual leave, to ensure continuity of service during busy periods.
- Provide cover and support for sales negotiation activity during periods of annual leave, helping to ensure deals and customer enquiries continue to progress without disruption.
- Assist with other reasonable duties to support the wider team and maintain a high standard of service.
About You
We are looking for someone who:
- Has excellent communication and customer service skills.
- Is confident speaking to customers on the telephone and communicating professionally by email.
- Is highly organised, reliable and able to manage multiple tasks in a busy environment.
- Has a proactive, can-do attitude and enjoys supporting colleagues.
- Is confident dealing with homeowners, applicants and sales-related enquiries.
- Has excellent attention to detail and takes pride in maintaining accurate records.
- Understands the importance of delivering a five-star customer experience.
- Is commercially aware and comfortable identifying appropriate referral opportunities.
- Works well as part of a team and is willing to provide additional support when required.
Sheldon Bosley Knight Limited
Coventry, United Kingdom
On-site
Full-time
£30,000 - £30,000 GBP yearly
1 hour ago