Sales and Customer Service Advisor (Manchester Head Office)

Sales and Customer Service Advisor - Centralised Support from Manchester Office

Hours: 37.5 hours | Monday to Friday (9 a.m. - 5 p.m.) | 2 days of remote working

Salary: £23,400 p.a. + Variable commission scheme

A Career to Be Proud Of....

At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.

To help make this a reality, we create a culture within our teams to cross-functionally collaborate, recognise achievements and provide opportunities to grow and develop.

If you share our passion for Hearing Care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon.

Based in our Manchester office with 2 days of remote working, this role is pivotal in supporting multiple Amplifon shops remotely, ensuring that every customer receives the exceptional service that defines us. 

As part of our centralised team in Manchester, you'll play a crucial role in bridging the gap between customers and our retail locations without the need to be physically present in the shops. You'll be the voice of Amplifon, making sure that our standards for care and communication are consistently met across all touchpoints.

You’ll be responsible for: 

• Centralised Customer Engagement: Utilize telephone and digital communication tools to effectively schedule appointments, promote products, and engage with customers, providing support to multiple shops from our Manchester office.
• Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
• Regularly review the clinic customer database identifying all appointment opportunities to increase clinic performance with minimal supervision.
• Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue
• Manage the relationship with existing and potential customers to offer appropriate promotions, appointments and hearing solutions 

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure that Amplifon is successful and the customer's needs are always met.

You will also demonstrate:

• Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred 
• Sales skills, with the ability to support audiologists in achieving sales targets 
• A pro-active mindset, with a willingness to be flexible, agile & react positively to change
• Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments
• Self-motivated with the ability to work with minimal supervision and take ownership to solve problems
• Have an understanding of and commitment to the Amplifon vision & values
• Strong organisational skills, and the ability to plan and prioritise your own workload

If you have experience with internal databases or appointment booking systems, that would be great! 

Starting with this role Amplifon will offer development opportunities towards more senior roles within the company.

Join our network of passionate Sales And Customer Service Advisors and apply now!

“#IND2”