At Trustpilot, we believe that transparency builds trust — and nowhere is that more important than in how we communicate with our investors, the media, and the broader market.
We’re looking for a strategic and collaborative Senior Investor Relations & Communications Manager to help shape how we tell the Trustpilot story to investors, analysts, and external stakeholders. Sitting at the intersection of finance and communications, this role will be instrumental in articulating our strategy, performance, and growth narrative in a compelling and consistent way.
You’ll thrive in this role if you’re a strategic thinker with a commercial mindset, enjoy collaborating across teams and navigating complexity, and know how to balance storytelling flair with regulatory rigour. You’re highly organised, always two steps ahead, and bring sound judgment, integrity, and a passion for transparency in everything you do.
Reporting to the Head of Investor Relations & Corporate Communications, you’ll work closely with senior leadership, our financial PR agency, and cross-functional teams to build trust, drive transparency, and elevate our presence in the capital markets.
What you'll be doing:
Investor Relations
- Support the development and execution of Trustpilot’s investor relations strategy, ensuring alignment with company goals and market expectations
- Build and manage relationships with institutional investors, sell-side analysts, and prospective shareholders
- Lead the planning and delivery of investor events — from earnings calls and capital markets days to roadshows and conferences
- Create and maintain high-impact investor materials, including presentations, factsheets, Q&A documents, and financial press releases
- Monitor analyst coverage, peer performance, and industry trends — turning insight into recommendations for senior leaders
- Oversee our investor relations section of the corporate website, ensuring timely, compliant, and engaging content
- Collaborate with Finance and Legal teams on regulatory filings (e.g., RNS announcements) and annual reporting
- Ensure compliance with relevant disclosure rules and financial regulations
Corporate Communications
- Partner with our financial PR agency to strengthen Trustpilot’s profile in the media and among retail investors
- Contribute to a consistent, credible, and engaging corporate narrative across external channels
- Collaborate with internal stakeholders (e.g. Marketing, Product, People) to align messaging and maintain a unified voice
- Track and report on media coverage, public sentiment, and key themes affecting our brand and reputation
Stakeholder Engagement
- Serve as a trusted point of contact for investor and media enquiries
- Cultivate strong relationships with internal and external stakeholders, acting as a bridge between the business and the market
Who you are:
- You bring proven experience in Investor Relations, Financial Communications, Equity Research, or a related field — ideally within a publicly listed business or financial institution
- You’ve worked with UK-listed companies and have a strong grasp of LSE regulations and disclosure frameworks
- You’re a confident communicator with the ability to turn complex financials and strategies into clear, compelling messages
- You have a keen analytical mindset and are comfortable interpreting performance data, market dynamics, and business KPIs
- You’ve collaborated with senior leaders, advised executives, and helped shape investor narratives at the highest level
- You’re highly detail-oriented and calm under pressure — able to manage sensitive, time-critical work with discretion and accuracy
- You’re fluent in PowerPoint and financial tools — and may bring experience in financial modelling or similar
- Experience in tech, SaaS, or consumer internet businesses is a significant plus
- A relevant degree (e.g. Finance, Economics, IR Diploma) or CFA, ACCA or similar qualifications are required.
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- Restricted Stock Units
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
- Independent financial advice and free standard professional mortgage broker advice
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
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