Account Manager

Job Title: Account Manager – Prism (Part of Focus Group)

Location: Congleton - Cheshire

Prism, part of the Focus Group family and a leader in the IT and Managed Technology sector, is seeking a motivated and dynamic Account Manager to join our team. In this role, you’ll nurture key client relationships, manage a portfolio of accounts, and ensure each client receives exceptional service that truly meets their needs. You’ll act as a trusted partner, offering insight, shaping tailored technology solutions, and supporting clients at every stage

The Role:
As an Account Manager, you’ll be part of a high-performing team, advising clients across the UK while identifying opportunities to upsell and cross-sell. You’ll manage a portfolio of accounts, driving growth and ensuring customers receive a first-class service, while helping to expand Prism’s presence within the Focus Group network.

What You’ll Do:

• Build and manage strong relationships with clients, understanding their needs and delivering tailored IT solutions.
• Drive sales opportunities and achieve revenue targets.
• Collaborate with technical teams to ensure smooth delivery of services.
• Keep up-to-date with Microsoft 365 and broader IT trends to provide expert advice.
• Identify opportunities to grow existing accounts and introduce new services.

What We’re Looking For:

• 1–2 years’ experience in a sales or account management role within an IT MSP, channel partner, or similar environment.
• Strong knowledge and understanding of Microsoft 365.
• Excellent communication and relationship-building skills.
• Self-motivated with the ability to work independently and as part of a team.
• Proven track record of meeting or exceeding sales targets is a plus.

Why Join Us:

• Be part of a growing MSP within the wider Focus Group, offering career progression opportunities.
• Competitive salary and benefits package.
• A supportive, collaborative, and dynamic work environment.
• Work with cutting-edge technology and innovative solutions.

Benefits include:

• Industry leading commission structure & monthly accelerators
• Excellent progression, learning and development potential.
• Regular socials in a welcoming, inclusive environment
• Lucrative bonus and incentive schemes.
• Pensions contributions
• Free Parking
• Smart Casual Dress
• Private medical insurance (after 12 months)