Client Account Manager (Sports)

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.

Role Overview

We are seeking a highly motivated Client Account Manager (Sports) to oversee client relationships within the sports sector. The role requires a strong understanding of the webook.com platform, excellent client management skills, and the ability to support business growth while ensuring smooth day-to-day operations for sports partners.

Key Responsibilities

• Gain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clients.
• Build and maintain event and ticket inventory within the webook.com platform.
• Create training programmes and documentation for clients.
• Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services.
• Assist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiency.
• Provide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teams.
• Oversee the processes for season ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as required.

• Bachelor’s degree in Business, Marketing, Sports Management, or related field.
• 3+ years of experience in account management, client services, or sports operations.
• Strong communication and relationship-building skills.
• Ability to work under pressure during peak sales periods.
• Analytical mindset with experience in data-driven decision-making.
• Proficiency in ticketing systems, CRM tools, and Microsoft Office.