Digital Communications Manager

Are you a digital communications expert who knows how to turn impact into compelling stories? Do you thrive at the intersection of strategy, content and performance, and enjoy building strong digital presence that supports fundraising and engagement? If so, this Digital Communications Manager role could be the right fit for you.

The Company

Tiko is an African nonprofit committed to strengthening the potential and resilience of adolescent girls across Africa. We address the “Triple Threat” of unintended pregnancy, HIV infection, and sexual and gender-based violence by building local health ecosystems that provide stigma-free, no-cost, quality-assured services.
Our model brings together key local actors: community-based organizations (CBO) with peer mobilisers who act as health companions to girls; public and private health clinics that deliver care; and retail partners that redeem Tiko Miles -our behaviour-change incentive programme that rewards service uptake and feedback.
We invest in partners by strengthening CBO capacity, training frontline workers and providers, supporting clinic quality improvement, and compensating partners based on performance. Our technology platform connects all actors by enabling referrals, verifying service delivery, facilitating payments, and generating real-time data.
Tiko operates in seven countries: Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, Zambia, and Nigeria, with additional offices in Portugal, the Netherlands, and the United Kingdom. For a clear overview of our work, we recommend watching this short video.

Globally, our team consists of +230 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young, and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

We are open to remote work for this position and welcome applicants from any of our office locations.

The Job

We are seeking an experienced Digital Communications Manager to lead Tiko’s digital presence, visibility and engagement through a digital-first content strategy that directly supports fundraising and organisational goals. This role is pivotal in shaping how Tiko tells its story online, strengthening donor awareness and engagement, and ensuring a high-quality digital experience across all channels.

You will oversee Tiko’s content strategy and manage key digital platforms, including social media, e-newsletters, online events and the website. Working closely with internal teams, you will translate impact into compelling digital storytelling, drive audience growth, and ensure consistency of messaging across channels. This role requires a strong balance of strategic thinking, hands-on content production, web management and performance analysis to grow awareness of Tiko’s mission and impact for girls across Africa.

Key responsibilities include:

• Support and contribute to Tiko’s corporate communications strategy, ensuring alignment with organisational priorities and fundraising objectives.
• Lead global digital marketing strategies, with a strong focus on fundraising, donor acquisition and engagement through digital channels.
• Drive audience growth and engagement, with particular focus on strengthening Tiko’s professional authority on LinkedIn.
• Manage and optimise Tiko’s website, ensuring strong performance, usability and user experience across devices.
• Oversee Tiko’s overall digital presence, producing high-quality multimedia content such as short videos, reels, graphics and carousels to maximise reach and engagement.
• Guide and evaluate digital campaigns using Google Analytics and advanced SEO techniques, grounded in a strong understanding of Google’s core algorithm and search behaviour.
• Lead the commissioning of digital storytelling assets, including short films and campaign videos, working with external suppliers where needed.
• Drive content innovation through creative thinking and strong conceptual development.
• Act as a key digital expert within the communications team, producing high-quality editorial content and responding proactively to evolving digital trends.

About You

You are a high-impact Digital Communications Manager who combines strategic foresight with creative, hands-on execution. You are skilled at translating organisational impact into compelling, donor-facing digital content that delivers measurable results. You think digital-first, understand how to grow and engage audiences, and enjoy owning the full lifecycle of digital content, from concept to delivery and optimisation. You are confident collaborating across teams and influencing stakeholders to ensure consistent messaging and strong brand positioning. Analytical by nature and curious about emerging trends, you bring energy, rigour and creativity to strengthening Tiko’s digital presence and investment case for girls’ health and wellbeing.

Requirements

• Bachelor’s degree or higher in Marketing, Communications, Business, or equivalent professional experience.
• At least 6 years of proven experience in international digital marketing, with exposure to Europe and US markets, and a strong portfolio of impactful work.
• Experience designing and executing digital-first B2C or B2B strategies.
• Strong web management experience, including advanced use of WordPress, Google Analytics, Google Tag Manager and Search Console.
• Working knowledge of web fundamentals such as HTML, CSS and JavaScript, and the ability to apply UX and UI principles to digital marketing.
• Experience managing corporate social media and email platforms such as LinkedIn, Bluesky and Mailchimp, including associated risk management considerations.
• Excellent editorial writing, editing and storytelling skills across multiple digital formats, with a focus on donor and partner engagement.
• Strong capability in performance tracking and audience analysis, adapting content and strategy based on user behaviour and results.
• High proficiency in design and multimedia tools, including Adobe Creative Suite (Adobe XD, Illustrator, InDesign, Premiere Pro) and rapid design platforms such as Canva.
• Exceptional written and verbal communication skills, with the ability to balance clarity, assertiveness and diplomacy.
• Strong analytical mindset and a keen interest in digital trends and the future of digital communications technologies.

In addition to your monthly salary, we offer you:

• Benefits and allowances tailored to your location.
• Flexible work arrangements, including remote or hybrid options where applicable.
• A personal development budget of €500 per year to invest in your professional growth - whether through training, certifications, or career advancement opportunities.
• Comprehensive time-off package, including 5 days of wellness leave, all regional public holidays, maternity and parental leave according to local regulations, and unlimited holidays subject to team coordination.
• The opportunity to shape a growing, impactful product and leave your mark on how we work.
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement.
  

The Details
Interested? Click Apply for This Job! Want more information? Check out our website tikoafrica.org or contact our Global Recruiter. We only accept applications through the apply links, not by email.

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Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.

We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click Tiko - Privacy notice for the recruitment process 2025.pdf to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.