Global Communications Manager

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Global Communications Manager (GCM) is responsible for leading communications planning and execution, aiming at building brand awareness, establishing a market presence, reinforcing customer relationships, and ensuring brand alignment and consistency in internal messaging. The GCM establishes the operating model, governance, and delivery standards for the Communications department; planning, prioritizes, and sequences all communications events; aligns cross-functional dependencies; ensures initiatives are adequately funded and resourced; and ensures that each activity is properly linked to a business case with explicit value targets. Working closely with the Leadership and the Management Team, GCM translates MSX’s strategic priorities into clear communications roadmaps, with measurable outcomes and accountable owners. As the company responsible for awareness and reputation in the market, GCM supports the VP Strategy and CEO office in setting and socializing the communications initiatives.

Key Responsibilities

• Define annual and general Communication plan (external and internal), in line with Company strategic plan.
• Define and deploy Corporate Communication external activities such as CEO comms, press releases, announcement, branding, partnerships, including content creation for CEO strategic comms.
• Ensure to manage press and media acting as Company media representative.
• Ensure Company brand reputation across social media channels, increasing the audience in key channel, including designing special communication initiatives in line with business strategy.
• Ensure the alignment of the brand identity across internal and external communications.
• Define and ensure the deployment of internal communication activities related to Company Purpose, Vision and Mission, Strategic Direction, business imperatives, special initiatives, leader communications, and townhalls.
• Define and ensure the deployment of internal and external communication activities to support the management of exceptional events or crisis.
• Ensure consistent analytics activity to track and evaluate efficiency and effectiveness of Communication external and internal activities.
• Define, for the Communication team, and in line with the Company budget, the People development plan.
• Define Communication organization’s budgeting and forecasting processes in line with the Company financial scheduling.
• Monitor systematically Communication organization’s financial and operational results, ensuring the definition and deployment of necessary mitigation actions to achieve strategic and operational targets.
• Ensure alignment to MSX’s Purpose and operating model; adjust the roadmap as priorities evolve.
• Ensure the team is using PM tools (project scope, objectives, KPIs, deliverable and milestones, SAL, etc.), lean methodologies and AI enablement.
• Build company change management strategy and playbooks; ensure adoption, usage, and behavior change.
• Map stakeholders and influence networks; develop internal relationships with change agents, drive engagement plans and feedback loops.

Qualifications

Education:

• Bachelor’s degree required; master’s in business, marketing and communications, or related field preferred.
• Project/Program Management certification (e.g., PMP, PgMP, PRINCE2) a strong plus.
• Lean/Six Sigma certification (Green/Black Belt) a strong plus.
• Change management certification (e.g., PROSCI) is advantageous.

Experience:  

• 3-4 years leading company’s communications initiatives like communications, PR, or marketing.
• Must have at least 2 years in a management role.
• Proven success in international, multi-cultural environments with multi-BU stakeholder landscapes.
• Needs experience creating and implementing long-term communication strategies.
• Experience with a variety of communication channels, including digital and social media, is crucial.
• Proven exposure to digital/technology-enabled change and AI adoption.
• Automotive industry experience strongly preferred; B2B services exposure a plus.

Knowledge:  

• Advanced program/portfolio management methodologies and tooling.
• Lean and continuous improvement practices applied at scale.
• Company change management and communications.
• Financial acumen for business cases, ROI, and P&L impact.
• Familiarity with automotive value chains and trends.

Technical Skills:  

• AI savvy.
• Company tools and reporting.
• Advanced MS Office (PowerPoint, Excel) and collaboration platforms.
• Data and analytics for KPI design, dashboards, and advanced insights generation.

Core Skills:

• Stakeholder engagement and management: influence senior leaders; align diverse teams to outcomes.
• Integrated communications planning: convert strategic topics into actionable, phased communications roadmaps.
• Program governance: stage gates, dependency/risk management, and cadence discipline.
• Meeting and decision facilitation: drive clarity, accountability, and velocity.
• Planning and organization: manage multiple workstreams and competing priorities.
• Analytics: define KPIs/OKRs; interpret data to drive decisions and course corrections.
• Communication and presenting: crisp executive narratives and engaging org-wide messaging.

Core Competencies: 

• Leadership: inspires, mentors, and holds teams accountable; adept at guiding through ambiguity.
• Operational autonomy: self-directed, decisive, and results-focused.
• Innovation: challenges the status quo with pragmatic, value-oriented solutions, making bold choices on technology deployment to improve efficiency.
• Resilience and positivity: sustains momentum through setbacks; models growth mindset.
• Cross-cultural effectiveness: navigates global, multi-cultural contexts with empathy and clarity.
   

Additional Information

About MSX:

With over 6500 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimisation and Sales Compliance
• Learning Solutions
• Distribution and Sales Performance

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.