Inbound Customer Service Advisor

Location: Teleperformance (via The Launch Group)

Job Type: Full-time

Pay: £12.21 per hour

Shifts: Monday to Saturday (5 days/week), between 08:00 – 18:00 (rotating shifts)

The Launch Group is recruiting on behalf of Teleperformance for dedicated and empathetic Contact Centre Agents. In this role, you'll manage a caseload of potentially vulnerable customers, delivering timely, professional, and confidential support. Your goal will be to improve customers’ well-being and financial stability through proactive case management and collaboration with key stakeholders.

Conduct sensitive, solution-focused conversations with customers

Manage and prioritise a varied caseload

Review complex information and assess evidence using sound judgment

Liaise with internal teams and external agencies to progress cases

Demonstrate empathy and resilience when supporting vulnerable individuals

Maintain detailed and accurate case records

Seek guidance and escalate cases appropriately

Requirements:

Key Skills & Competencies:

• Excellent verbal and written communication
• Strong organisational and problem-solving abilities
• Empathy, professionalism, and discretion
• Critical thinking and attention to detail
• Proactive and self-motivated with a collaborative mindset

Benefits:

Casual Dress

Company pension