Senior Account Manager

About JPA Health

JPA Health is a fully integrated marketing, communications and medical communications agency for clients ranging from emerging biotech to established pharmaceutical companies and public health organizations. We work exclusively within the health sector. We share our clients’ commitment to making people healthier. In fact, some might say we are obsessed with improving and protecting lives. Check out our sizzle reel!

The Role

JPA Health- London is seeking a Senior Account Manager to join our dynamic and collaborative agency. The successful candidate for this role is an experienced account handler that takes an overall lead on their accounts and provides senior level input. 

This position is a full-time, hybrid role reporting to the London office (Holborn based team) approximately 2 – 3 days per week.   

The Responsibilities

A Senior Account Manager has a solid handling in healthcare comms and can confidently handle core aspects of the job based on their 3-4 years of experience in the industry. This includes being a primary point of contact for our clients, managing projects (with appropriate support) and being integral to overall campaign delivery. 

SAMs will be able to confidently and consistently deliver across the following areas: 

 Strategic counsel 

• • Working towards being able to provide strategic counsel for clients: providing advice on issues based on your experience to date. 

Outputs and quality control 

• Taking briefs and creating content - writing to a high standard (e.g. press materials / briefing documents), overseeing the creation of assets such as social posts, emails and filmed materials as well as management of both team members and suppliers.  

• Taking an initial review of work completed by junior team members and providing feedback, ensuring minimal senior input is required (unless strategic) 

 Management 

• Strong management skills (both upwards and downwards): able to clearly brief junior colleagues and oversee their successful completion of tasks; act as a reliable mentor who can provide advice to junior colleagues and assist them with managing their time and priorities; able to navigate around senior directors’ commitments to ensure senior reviews are completed in a timely manner. 

• Work towards being able to take on a line management role. 

Media and social media skills 

• Awareness of the media and supporting junior team members in tasks such as media monitoring. Able to lead on a sell in from press release sign off to pitching and coordinating timely coverage updates for clients. Includes being able to draw upon media contacts to secure coverage in relevant publications across consumer and medical/trade. 

• Be able to effectively talk about the use of social media, its power and uses to client and in pitches where relevant.  

• Have a full understanding of compliance on social media.  

• Act as a sounding board for more junior members of the team, their ideas, what will and won't work on social media.  

• Understand and acknowledge your client corporate style and ensuring this is reflected in social media (i.e. be able to pull through key messages from a narrative).  

• Be able to take a brief and come up with a sound strategy on the use channels and media types (e.g. why we would use organic vs. paid, or the rationale for why we would use TikTok over LinkedIn). 

 Finance 

• Being aware of financial management, including developing budgets for smaller projects and overseeing cost tracking. Develop commercial awareness and begin to forward plan the finances of your accounts in relation to busy periods, resource, etc. 

Solutions focused attitude 

• Across all client activity, maintain a solutions-focus mindset to overcome barriers to deliver a successful project, e.g. identifying potential issues during internal team meetings, presenting a proposed solution and seeking support from senior team members as required. 

 Company 

• Supporting company Directors in fostering a positive company culture.  

• Taking a proactive role in personal development and contribution to the company by identifying and undertaking relevant training and networking events. 

• If the appropriate opportunity arises, contribute to RFPs or new business proposals by support with research and development of tactical slides. Potentially attend the pitch presentation. 

About You

Our ideal candidate must have:

• A minimum of 4 years of healthcare PR/communications experience (ideally of an agency background, although in house experience is also welcomed) 

• Proven track record of managing multiple client accounts effectively  

• Strong experience in strategic communication planning and campaign execution  

• Able to drive organic and new business growth and to oversee account profitability 

• Ability to lead strategy and client management.  

• A dynamic, passionate and values-driven personality who has the ability to nurture senior client relationships and is willing to get stuck in!  

• Exceptional written, presentation and organisational skills.  

• Proven ability to manage and motivate teams  

• A passion for healthcare and desire to help us achieve our vision of enabling better health for all  

• A desire to be a part of an ambitious, entrepreneurial agency at local and group level  

What Makes Us Different

As part of JPA Health, we offer the opportunity to work with purpose and achieve extraordinary results for our clients. You will elevate your career in an environment that thrives at the intersection of wellness, connection, and compassion. Our mission to help people live healthier lives begins with you.

Our approach prioritises compassion to ensure you and your family flourish. We promote flexibility with adaptable work arrangements for a balanced personal and professional life. Creating an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us shape the future of healthcare to help enable better health for all. We elevate each other. We work collaboratively. And we push ourselves to think bigger.

Benefits include:

• Generous holiday allowance and additional days off for charitable giving
• Unlimited access to LinkedIn Learning, internal webinars through JPA’s Elevate Institute, tuition reimbursement, paid professional development, and paid learning and development time
• Private healthcare and access to wellness initiatives
• Competitive pay, discretionary bonus scheme, and opportunities to advance in your career.

At akt, we are committed to fostering a culture of Diversity, Equity, and Inclusion (DEI). We believe that our strength lies in the diversity of our team, and we strive to create an environment where every individual feels valued, respected, and heard. We are dedicated to promoting equity in all aspects of our work, ensuring that all employees have equal access to opportunities and resources. We are inclusive, welcoming individuals of all races, genders, sexual orientations, religions, national origins, disabilities, and ages. Our commitment to DEI extends beyond our organisation, influencing the work we do and the partnerships we build. We believe that by embracing DEI, we can drive innovation, enhance our services, and contribute to a healthier society.

At JPA Health, we are committed to fostering a culture of Diversity, Equity, and Inclusion (DEI). We believe that our strength lies in the diversity of our team, and we strive to create an environment where every individual feels valued, respected, and heard. We are dedicated to promoting equity in all aspects of our work, ensuring that all employees have equal access to opportunities and resources. We are inclusive, welcoming individuals of all races, genders, sexual orientations, religions, national origins, disabilities, and ages. Our commitment to DEI extends beyond our organization, influencing the work we do and the partnerships we build. We believe that by embracing DEI, we can drive innovation, enhance our services, and contribute to a healthier society.

We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require an accommodation in order to apply for a position with JPA Health, please contact us for assistance at Recruiting@jpa.com.